Question 1

Do you ship internationally?

Accepted Answer

Yes. We ship to the UK, Ireland, EU, UEA & USA & Canada.

Question 2

When will i receive my order once purchased?

Accepted Answer

Most of our orders arrive in 3-6 working days. Information about delivery times will be shown on every product during check out.

Question 3

How can i track my order?

Accepted Answer

Once the order is dispatched, we will update you with a tracking number of the order.

Question 4

What if i recieve a wrong order?

Accepted Answer

Please notify us as soon us possible, we will ship you the correct order at no extra charge. We will also instruct you to ship the wrong item back to our warehouse at no extra charge.

Question 5

Can i return my order for a refund?

Accepted Answer

As soon as your order is received, orders can be refunded if the product is unsuitable or arrived damaged. Shipping the order back to us will be the at the customers expense.

Question 6

How do i return an item?

Accepted Answer

Before initiating a return, customers should obtain a return authorization from Nvirohaven through the official customer service channels.When shipping the product back, please ensure to use a reliable shipping carrier and obtain a tracking number for the return shipment. Include all original packaging, tags, and accessories with the returned product.

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